Shipping policy

SHIPPING:

For made-to-order pieces, your order will be handmade and dispatched within 3-5 weeks. For items that we have stock for, we will dispatch within 2-5 working days.

If you experience any issues, please do contact us on sondorjewellery@gmail.com

You will receive a tracking notification upon dispatch, so you can track the progress of your order. We do our best to ensure original timing estimates are met, but cannot be held responsible for any delays caused by third parties, bad weather conditions or events outside of our control.

 

UK:

• UK Standard Delivery (1-2 Working Days): £5

REST OF WORLD:

Standard shipping 2-3 working days: £25

Please note this does not include any applicable duties and import taxes in your destination country. See further information below.

 

CUSTOMS DUTIES & IMPORT TAXES:

Shipments to destinations outside of the UK may be subject to import duties and taxes, which vary depending on your location. Regrettably, we are unable to cover any taxes and duties for orders outside of the UK, and these will be your responsibility to pay. 

For orders outside of the UK, clearance and customs procedures can sometimes cause delays beyond our original delivery estimates. In such cases, it is very difficult for us to speed up the process, as they are controlled by the customs department in the importing country. Orders are held and checked at random, meaning delivery timings are taken out of our control.